Sr. Systems Analyst – Digital Retail & Loyalty Systems

About the Role

Key Responsibilities

• Support implementation and integration of loyalty platforms with POS, payment gateways, CRM systems, and third-party applications.
• Provide Level 2/3 support for loyalty and retail systems, including troubleshooting transaction and data-related issues.
• Perform SQL-based data analysis, validation, and reconciliation across loyalty, payment, and POS systems.
• Develop and maintain Power BI dashboards and reports for operational, financial, and loyalty performance tracking.
• Support loyalty campaigns, promotions, and customer engagement initiatives through configuration validation and performance analysis.
• Monitor transactions, identify anomalies, and support fraud detection activities.
• Gather business requirements, prepare functional specifications, and recommend system enhancements.
• Conduct functional, regression, and data validation testing for system upgrades and releases.
• Collaborate with business, finance, operations, technology teams, and external vendors..

Required Skills

• Strong SQL and data analysis skills.
• Hands-on experience with Power BI reporting and dashboard development.
• Knowledge of loyalty platforms, POS systems, payment solutions, and CRM applications.
• Understanding of APIs, system integrations, and transaction flows.
• Experience in incident management, root cause analysis, and data reconciliation.
• Strong analytical, problem-solving, and stakeholder management skills.

Preferred Experience

• Retail, fuel retail, loyalty, payments, or digital commerce domain experience.
• Experience working with enterprise-scale customer engagement and loyalty programs.
• Familiarity with Agile methodologies and IT service management practices.

Education

What We Are Looking For

• 5+ years of experience supporting Loyalty, Retail, Payments, CRM, or Digital Commerce platforms.
• Strong hands-on expertise in SQL, data analysis, reconciliation, and root cause investigation.
• Experience with Power BI reporting, dashboard development, and business performance analytics.
• Good understanding of POS systems, payment gateways, APIs, system integrations, and transaction flows.
• Excellent analytical, problem-solving, and stakeholder management skills with the ability to translate business requirements into effective solutions.