Sr. Product & Design Operations Manager

Role overview

Key responsibilities

• Lead Product and Design enablement for the Product Development AI Transformation initiative, including custom Claude skills and AI best-practice workflows.
• Establish planning discipline with clear scope, requirements, success metrics, and prioritization data.
• Coordinate repeatable launch readiness for significant customer-facing changes across Product, Design, Engineering, Marketing, Support, Legal, and Customer Success.
• Partner with Finance on classification criteria and documentation for capitalizable R&D work.
• Build a closed-loop product feedback process with Customer Success, including customer needs, responses, and updates.
• Automate planning cadence, design sprints, workshops, and office hours; oversee vendors, tooling budgets, and administration.
• Enable research operations through agentic workflows and reusable insights; track effectiveness KPIs.
• Develop team onboarding and partner with leaders on operational vision, priorities, and improvements.
• Foster collaboration through team-building and cross-functional partnerships.

Basic qualifications

• 5+ years in Product Operations, Design Operations, Business Operations, or a similar role.
• Experience establishing product-organization planning and prioritization processes.
• Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success.
• Strong project management and organizational skills; experience building processes that run without their author.
• Experience maintaining operational documentation, guidelines, and standards.
• Ability to work autonomously and drive initiatives across teams the candidate does not own.
• Experience building agentic AI workflows with Claude or similar tools.

Preferred qualifications

• Finance partnership on software capitalization, cost classification, or R&D accounting.
• Customer feedback or request-intake systems with closed-loop customer notifications.
• Enterprise software experience, ideally B2B SaaS.
• Familiarity with design systems, component libraries, and UX research methods.
• Onboarding program development, measurable process improvements and KPIs, or change management experience.

Compensation

• Base salary range is CAD 137,000–187,000; the role may also be eligible for bonus, commission, equity, and benefits.

Benefits

• Potential offerings include benefits, flexible arrangements, equity, an employee stock purchase plan, retirement or pension plans, paid leave, wellness programs, and volunteer time; eligibility varies.

Workplace and location eligibility

• Hybrid position with two expected days per week in the Toronto office.
• Candidates must reside in an eligible location; the description lists geographic restrictions in Canada, the United States, and Australia.

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