Sr. Operations Manager

Role overview

Major accountabilities

• Own application onboarding, production support, upgrades, enhancements, and decommissioning.
• Ensure application stability, availability, performance, reliability, and operational resilience globally.
• Lead incident, problem, and service management activities and eliminate recurring root causes.
• Govern releases, patches, upgrades, and vendor-driven changes with minimal business disruption.
• Drive security, vulnerability remediation, compliance, audit readiness, and enterprise governance.
• Coordinate infrastructure, platform, integration, backup, and disaster recovery dependencies.
• Monitor SLAs, KPIs, operational health metrics, and continuous performance reporting.
• Manage stakeholder, engineering, vendor, and support-partner accountability for application operations.
• Lead external support providers and optimize service quality, costs, licenses, and resources.
• Improve operations through automation, knowledge management, user enablement, and process optimization.

Essential requirements

• Graduate or postgraduate qualification in technology or life sciences with relevant complex-environment experience.
• Bachelor's degree in technology or a scientific domain.
• At least 7 years of relevant expertise in software development or operations in a complex environment.
• Experience in IT operations or software development in complex business environments.
• Strong collaboration, communication, and teamwork skills.
• Knowledge of IT Service Management and familiarity with DevOps tools.
• Awareness of authentication protocols.
• Knowledge of AWS and Azure cloud environments and services.
• Familiarity with drug discovery research or life sciences.

Workplace and schedule

• The listed site is Hyderabad Office in India.
• The job is full time and regular employment.
• The posting states that shift work is not required.

Company context