Sr Operations Analyst

Role overview

Responsibilities

• Develop and administer programs affecting service delivery, quality, employee performance, performance management, and provider compensation or incentives.
• Assist with annual budgets, goals, and objectives; provide monthly forecasts and budget updates; implement and assess portions of the strategic business plan.
• Design, build, and maintain KPI reporting and internal reports on expenses, incentives, initiatives, and performance.
• Analyze data across source systems using available analysis tools and languages; identify trends and root causes and provide solutions.
• Help design, build, and maintain AWS and SQL data tables for query optimization.
• Collaborate with Database and Analytics teams and other business units on shared goals.
• Identify and integrate continuous-improvement components to address redesign needs.
• Develop, conduct, document, and report program audits to ensure accuracy and adherence to policies and procedures.
• Query and validate large datasets, develop reports and dashboards, troubleshoot data issues, and formulate calculations for incentives, goals, and forecasts.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2–3 years of prior analytical experience required.
• Strong SQL skills and data-mining knowledge in AWS or Snowflake.
• Advanced Excel skills, including VBA, macros, and complex calculations.
• Ability to compile, analyze, and interpret statistical data.
• Tableau preferred; Python is a plus.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and Access.
• Professional communication, organizational, and time-management skills; ability to multitask and meet deadlines.
• Ability to produce recommendations and proposals and delegate and oversee projects and assignments.
• Southern California residency required.

Pay and benefits

• Starting pay range is $80,100–$107,000 per year.
• Full-time employees may participate in an incentive program based on organization, team, and personal performance.
• Benefits include medical, dental, and vision coverage; 401(k) match and pension; tuition assistance; holidays and PTO; parental leave; wellness programs; and employee discounts.

Workplace

• The posting identifies the position as onsite in Costa Mesa, California.