Senior Operations Analyst

Role overview

Programs, planning, and reporting

• Develop and administer programs affecting service delivery, quality, employee performance, and service-provider compensation.
• Assist with annual budgets and goals; provide monthly forecasts and updates and implement assigned strategic-plan work.
• Build and maintain KPI and internal reports covering expenses, incentives, initiatives, and performance.

Data analysis and improvement

• Analyze data across source systems; identify trends, investigate root causes, and recommend solutions.
• Help maintain AWS and SQL data tables, query large datasets, validate data, build dashboards, and troubleshoot data issues.
• Collaborate with Database and Analytics teams, support continuous improvement, and conduct program audits.
• Develop calculations for incentives, goals, and forecasts.

Required qualifications

• Bachelor’s degree or equivalent combination of education and experience; 2–3 years of analytical experience.
• Strong SQL and data-mining skills with AWS or Snowflake; advanced Excel, including VBA, macros, and complex calculations.
• Proficiency in Outlook, Word, Excel, and Access; ability to analyze and interpret statistical data.
• Professional communication, organization, time management, multitasking, and deadline management skills.
• Ability to develop recommendations and proposals and oversee projects; Southern California residency required.

Preferred skills

• Tableau is preferred; Python is a plus.

Compensation

• The listed starting pay range is $80,100–$107,000; no pay cadence is specified.
• Full-time employees may participate in an incentive program based on organization, team, and individual performance.

Benefits

• Benefits listed include medical, dental, and vision coverage; a 401(k) with company match and pension; tuition assistance; paid leave; wellness programs; and employee discounts.

About the company