Sr Manager-Tech Project Management - Enterprise AI Platforms
Key Skills for This Role
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Qualifications
- 6+ years of technical program management experience
- Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
- Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
- Experience managing program reporting
- Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business teams
- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
- Ability to enable business capabilities through innovation
- Demonstrated willingness to learn new technologies.
- Experience using Air table or Jira agile delivery management platform is a plus
- Experience overseeing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
- Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Responsibilities
- Drive end-to-end FDE delivery execution across the product development lifecycle, partnering with product owners, architects, and engineering teams to align technical strategy, architecture, dependencies, and delivery commitments.
- Partner with stakeholders to translate complex business needs into actionable technology strategies, ensuring solutions are scalable, technically sound, operationally viable, and aligned with enterprise objectives.
- Lead and orchestrate multiple complex, cross-functional technology programs, ensuring alignment with enterprise priorities, business objectives, delivery milestones, and measurable outcomes.
- Bring deep technical and business acumen to constructively challenge assumptions, evaluate solution alternatives, identify gaps, and influence critical decisions across architecture, engineering, product, and delivery.
- Proactively manage program risks, dependencies, resources, and execution challenges while ensuring adherence to organizational governance, regulatory requirements, and technology standards.
- Champion the design, integration, and adoption of AI-enabled workflows, agentic program management capabilities, and intelligent automation to modernize program execution and enhance operational efficiency.
- Establish scalable practices for AI-assisted reporting, resource planning, risk management, delivery analytics, and stakeholder communications to improve transparency, predictive insights, and decision-making.
- Identify and implement opportunities to evolve program management operating models, leveraging emerging AI capabilities, automation, and data-driven insights to improve delivery predictability, team productivity, and organizational agility.
- Drive adoption of modern program management methodologies, engineering best practices, and continuous improvement initiatives, including Agile delivery principles and Test-Driven Development (TDD), where applicable.
- Leverage delivery metrics, program analytics, and industry trends to identify execution bottlenecks, optimize resource utilization, and implement scalable improvements across technology programs.
- Provide mentorship and thought leadership to program management colleagues, fostering collaboration, innovation, accountability, and continuous learning across teams.
- Being a motivated, high-performing change agent.
Preferred Qualifications
- Experience using Air table or Jira agile delivery management platform is a plus
- Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
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