Manager, Digital Corporate Deployment
Key Skills for This Role
Full Job Posting
Qualifications
- Minimum 5 years of job relevant experience
- Preferred Bachelor's degree in Business or Information Technology or equivalent work experience
- Experience in project management, consulting, or software implementation
- Hands-on experience configuring applications to meet business requirements
- Understanding of data migration and system integrations
- Effective oral and written communication skills
- Proficient in the use of Microsoft Office suite of software
- Knowledge of cloud-based products and services
- Strong presentation skills
- Preferred Attributes
- Passion for delivering exceptional customer outcomes
- Strong organizational and time management skills
- Self-motivated with the ability to manage multiple commitments
- Fast learner with a collaborative, team-oriented mindset
- Accountable to your team & your customers
- An entrepreneurial spirit: flexible and willing to pitch in where needed
- Ready to have fun, keep perspective and be part of an amazing team
- Adhere to Blue Box Values, GCS Sales Practices, Standard Operating Procedures & American Express Leadership behaviors
- Be a champion of and for Compliance withing US SME AD & GCS
- Develop cross-functional partnerships to optimize blue box values
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Responsibilities
- Customer Relationship Management
- Post digital application process, reach out to customer to set expectations on support throughout their setup journey
- Actively listen to the customer’s challenges and prioritize effective solutions
- Collaborate with customers to ensure satisfaction and identify opportunities to add value
- Meet all deadlines through a self-driven mindset & deliver on commitments to customers
- Manage expectations of customers and mitigate risk
- Support customers through self-guided setup from Sale to Adoption
- Independently plan, organize, and manage deployments for multiple customers
- Assist customers with their card and expense management setup as needed throughout the customers’ self-guided journey
- Consult the customer through card distribution, while uncovering additional spend conversations
- Train/educate customers on card programs and software solution
- Driving Early Adoption & Value Realization
- Focus on delivering measurable value at every stage of the journey
- Maintain the momentum of the project through proactive and reactive reach outs
- Serve as primary escalation point during deployment
- Monitor customer health indicators during onboarding
- Prepare customers for transition into later lifecycle stages
- Delivering Exceptional Customer Experience
- Partner with the customer to answer questions & assist where necessary
- Communicate clearly and professionally (written and verbal)
- Identify customer needs through a series of triggers that identify risk of adoption, spend and utilization
- Demonstrate empathy, ownership, and accountability in every interaction
- Building a Scalable Customer Success Organization
- Identify process improvements and operational efficiencies
- Partner with the Product team for suggested product & process enhancements
- Identify pain points during the customers self-guided onboarding journey and partner with internal stakeholders to improve overall digital experience (digital tools and self-help articles)
- Contribute to documentation and onboarding materials for new Customer Success colleagues
Preferred Qualifications
- Preferred Bachelor's degree in Business or Information Technology or equivalent work experience
- Preferred Attributes
About American Express
Global financial services company offering payment and travel products.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at American Express
Data Engineer III
, USA
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o
Manager-Digital Product Management
Atlanta, USA
Create the World's Best Digital Colleague Experience The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration cap
AI Engineer III
Sunrise, USA
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o
Associate-Tech Ops Support
New York City, USA
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial conf
Data Engineer III
, USA
Manager-Digital Product Management
Atlanta, USA
AI Engineer III
Sunrise, USA
Associate-Tech Ops Support
New York City, USA
Manager-Business Development
, USA
AI Engineer III
Sunrise, USA
Sr Data Engineer - Financial Data Engineering
Phoenix, USA
Senior Analyst-Risk Management
Bengaluru, IND