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Sr. Manager, Program Management

Royal Caribbean Group
Miami, USA
Onsite
Discovered 2 weeks ago
Program managementProject managementProgram planning and trackingPerformance management frameworksDashboards and KPIsData analysis and reporting

Full Job Posting

Position summary

Leads program performance for Newbuild Solutions, managing initiatives that build organizational capability and improve program delivery.

Programs are expected to deliver against speed, quality, cost, and risk commitments.

The position manages a portfolio of high-profile, cross-functional initiatives and translates data into actionable performance improvements.

Program and team leadership

  • Lead and mentor a small team of program performance and process improvement professionals.
  • Manage assigned capability programs through their full lifecycle and within prescribed timelines and budgets.
  • Maintain program scope, schedules, milestones, deliverables, and project focus while managing customer and executive expectations.
  • Coach project teams on goals, milestones, roles, scope, risks, and tracking routines.

Performance and process improvement

  • Define performance frameworks for schedule acceleration, quality improvement, cost control, and risk mitigation.
  • Maintain integrated dashboards, KPIs, and leading indicators and report progress to senior leadership.
  • Lead regular performance reviews, identify variances and root causes, and drive corrective actions.
  • Study operational needs and performance; map workflows and remove bottlenecks using methods such as Lean Six Sigma or Agile.
  • Challenge baselines and recommend data-driven changes to reduce time out of service and project delivery costs.

Data, forecasting, and AI tools

  • Use approved AI tools to analyze program data, test indicators, model scenarios, identify risks, and streamline reporting.
  • Consolidate status inputs across workstreams and formats, and validate AI-generated outputs against source data.
  • Build schedule, cost, and resourcing forecasts and scenario models; document assumptions so results can be challenged and reproduced.

Collaboration and scope

  • Partners with Program and Project Managers and teams across technical, supply chain, finance, design, Mission Control, Transformation Office, IT, product development, and operations.
  • Maintains relationships with Director-, Vice President-, and Company Officer-level stakeholders.
  • Works within an existing process framework while challenging practices, strengthening execution discipline, and supporting accountability and continuous improvement.

Source description note

The supplied job description ends mid-sentence after describing regular communication of program status and adjustment of work processes as priorities change.

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