Sr. Manager

About Us

Job Description

• This role is part of the KBO and EKQ Product CVP team, which supports Visa to offer a strong consumer value proposition in the market.
• The role holder will work closely with the regional and CEMEA Products Leaders as well as other functions including Country management, Marketing, Finance etc.
• A key deliverable is to ensure a competitive product CVP through internal capabilities and external partnerships, to improve Visa’s market share and top of wallet position.
• In specific, the role will support the CVP team to
• Manage existing product benefit providers with a view on improving customer proposition and balanced with optimizing return on Visa investment
• Launch New product - includes expanding coverage of existing products to new markets as well as creating new variants based on regional requirements
• Explore continuous improvement opportunities in the value proposition including customer benefits, services and overall user experience

Responsibilities

• Be a problem solver and trusted advisor to the Head of CVP for KBO and EKQ
• Identify gaps and develop solutions for key opportunities, collaborating with digital partners to co-create innovative capabilities, merging Visa's and partners' abilities to develop new use cases, product features, and deployment methods
• Contribute to market acceleration strategies and digital roadmaps with cross-functional teams and collaborate with business partners like Risk, Cybersecurity, Client Services, Legal, Privacy, and Government Engagement when introducing new solutions
• Coordinate with global and regional product owners to influence product development based on market requirements
• Project manage multiple CVP initiatives including product launches and enhancements and optimizations - covering business case preparation, system set up, pricing, communication etc.
• Support in KBO and EKQ product strategy development through a combination of consumer research, Visa data analysis, tracking usage of existing benefits
• Support in budget management including tracking of program performance and sharing forecasts with finance as per budget cycles
• Develop CVP addressing new and evolving consumer needs and emerging segments.
• Partner with internal stakeholders such as the CEMEA CVP Hub, Interchange, Pricing, Marketing, Research, Data science, Merchant and Country teams.
• Work with external partners including existing benefit providers and continuously evaluate new options
• Support initiatives such as benefits resell, enabling clients to differentiate their proposition in the market
• This is a hybrid position.
• Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• 8-10 years’ experience in financial and fintech industries. Product development and management experience is an advantage.
• Strong understanding of the clients’ business and how it aligns with Visa’s strategy
• Skilled in translating client needs into product requirements and adapting existing products to meet market needs
• Project management skills and strong execution capability to deliver against tight deadlines
• Strategic thinking, strong analytical skills and financial acumen
• Self-directed and motivated with the ability to operate in a fast paced and constantly changing work environment
• Digitally curious, follows industry trends and can utilize this exposure to develop Visa’s products, customer experience and digital offerings
• Solid interpersonal skills, ability to effectively work and collaborate across the organization
• Visa is an EEO Employer
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.