Sr. Manager, GDCL oUS (MEA)

Overview

Job Description

Job Overview

Key Responsibilities

• Lead GDCL operations across the Middle East & Africa region, ensuring effective distribution and customer logistics execution.
• Drive consistent service performance, delivery reliability, and customer satisfaction across OUS MEA markets.
• Partner with Supply Chain, Customer Service, Quality, Finance, and Commercial teams to support end‑to‑end order‑to‑delivery processes.
• Ensure compliance with applicable regulatory, quality, and internal governance requirements across all markets.
• Manage regional operational risks, service disruptions, and escalations, serving as a senior point of contact.
• Lead, develop, and coach regional GDCL teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish and monitor KPIs, service metrics, and operational performance indicators.
• Drive continuous improvement initiatives to enhance efficiency, cost control, and service outcomes.
• Support transformation, change, and separation‑related initiatives impacting GDCL operations.

Qualifications

• *Education:*
• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or a related field (required).
• Master’s degree or MBA (preferred).

Required

• *Experience and Skills:*
• Typically 8–10 years of progressive experience in distribution, logistics, customer logistics, or supply chain operations.
• Proven experience leading regional operations or teams in a matrixed, multinational environment.
• Strong understanding of distribution networks, logistics operations, and customer service processes.
• Demonstrated ability to manage performance, risk, and operational complexity across multiple countries.
• Strong leadership, communication, and stakeholder management skills.
• Ability to deliver results in a regulated, fast‑paced environment.

Preferred

• Experience in medical devices, pharmaceuticals, or other highly regulated industries.
• Experience working across Middle East and Africa markets.
• Exposure to large‑scale transformations, carve‑outs, or business separations.
• Familiarity with ERP, logistics, and supply chain systems.
• Track record of driving continuous improvement and operational excellence initiatives.

Other

• Language: English proficiency required; Arabic or other MEA languages preferred.
• Travel: Up to 25% regional and international travel.
• Certifications: Supply chain, logistics, or operations certifications preferred.
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• Johnson & Johnson is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
• We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
• Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.
• If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Preferred Skills