Sr. Director, Business Intelligence and Analytics

Position overview

Business intelligence and analytics

• Build and mature enterprise reporting, subscriber and sector analytics, product and service usage analytics, market intelligence, and growth insights.
• Align definitions, metrics, dashboards, and reports across business units to establish a single version of the truth.
• Lead executive dashboards, scorecards, and recurring insight products spanning growth, retention, churn, adoption, engagement, usage, sector penetration, revenue, and strategic execution.
• Advance descriptive reporting to diagnostic, predictive, and prescriptive insight.
• Establish analytical quality, metric, dashboard governance, documentation, reproducibility, and executive communication standards.
• Improve data accessibility, quality, reliability, and fitness for analytical and AI use with Technology, Data Governance, and business teams.

Market and subscriber intelligence

• Combine subscriber and operational data, sector insight, competitive intelligence, and external market trends.
• Monitor subscriber expectations, digital and agentic commerce, product data management, regulation, sustainability, 2D barcode adoption, AI-enabled data management, and other relevant developments.
• Synthesize quantitative and qualitative signals from sector boards, working groups, subscriber interactions, support channels, research, and industry forums.
• Brief executives on market shifts, subscriber expectations, competitors, opportunities, and strategic risks; recommend adjustments to strategic focus, product priorities, positioning, education, or market engagement.

Enterprise measurement

• Define and maintain enterprise KPIs aligned to strategy, subscriber value, growth, adoption, financial performance, and operational outcomes.
• Set consistent definitions and ownership for growth, retention, churn, engagement, adoption, usage, sector penetration, revenue trends, and strategic progress.
• Partner with Finance and functional leaders to make measures reliable, decision-useful, and consistent across reporting.
• Identify measurement gaps and recommend improvements to data, instrumentation, reporting, and accountability.
• Focus leadership on key measures and connect activity to subscriber outcomes, growth impact, and strategic value.

Requirements

• Demonstrated analytical judgment and strategic thinking.
• Executive communication capability.
• Change leadership and people development capability.
• Ability to lead an enterprise-facing analytics function and work across business and technology teams.
• Ability to guide responsible adoption of AI in analytical workflows.