Senior Product Designer

Role overview

Compensation

• Compensation is CA$90,000 to CA$100,000 per year.

Discovery and product design

• Define customer problems and product opportunities with Product Management and Engineering; conduct interviews, contextual research, and discovery workshops.
• Validate assumptions through rapid prototyping and concept testing; maintain personas and current-state and future-state journey maps.
• Create user flows, wireframes, prototypes, and production-ready interface specifications.
• Simplify data-heavy enterprise workflows while balancing customer needs, business objectives, accessibility, and technical constraints.
• Work with Engineering during implementation to confirm designs ship as intended.

Research and validation

• Plan and run usability testing with customers, account managers, and business stakeholders.
• Use analytics, customer feedback, and behavioural data to measure design efficacy and identify opportunities.
• Build evidence-based arguments for design decisions.

Design systems and accessibility

• Contribute reusable patterns, component definitions, documentation, and design tokens to the design system and reduce drift between design and code.
• Meet AODA requirements and WCAG 2.2 Level AA, building accessibility into designs from the start.
• Partner with Engineering to ensure accessibility requirements survive implementation.

Collaboration and leadership

• Define and refine Features, Product Backlog Items, and User Stories with product and engineering partners.
• Facilitate workshops, ideation sessions, and journey mapping.
• Present design rationale to leadership and external industry stakeholders using journeys, personas, and evidence.
• Contribute to design critique and advance the Product Design Community of Practice.

Skills and experience

• 5+ years designing digital products in agile, cross-functional teams, with end-to-end ownership from discovery through delivery.
• Portfolio demonstrating problem-solving, design process, and strong interaction and visual design.
• Experience with complex enterprise or SaaS applications, especially data-heavy workflows; strong interaction design, information architecture, and visual design capability.
• Experience planning and conducting customer research, usability testing, and design validation; systems thinking and ability to reduce complexity.
• Experience contributing to or maintaining a design system.
• Working knowledge of WCAG 2.2 AA, AODA, and inclusive design practice.
• Proficiency with Figma and FigJam; familiarity with Storybook, Azure DevOps or Jira, and AI-assisted design tools.
• Working understanding of HTML and CSS to collaborate with front-end developers; strong facilitation, communication, storytelling, and stakeholder management skills.