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Sr. Customer Success Manager

PointClickCare
Remote, CAN
Full-time
Senior
Remote
CAD 112000-125000 / year
Discovered 2 weeks ago
Account managementSalesforce

Full Job Posting

Minimum Qualifications

  • You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
  • Experience in a customer-facing role within a Saas/tech company
  • Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
  • Proven track record of sustaining and growing relationships

Preferred Qualifications

  • Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
  • Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
  • Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
  • Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
  • Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
  • Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
  • Proven proficiency in data analysis including interpreting and translating results.
  • Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

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