Sr. Associate Account Management

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland Unlocking digital performance. Delivering measurable results.

Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On)

Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)

Knowledge of user administration, authentication methods, file & group permissions and domain policies

Strong understanding of concepts like RBAC(Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows

Managing user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.

Strong understanding of the GDPR compliance & Group Security Standards

System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping

Knowledge on ITIL tools like Service-Now & JIRA

Good understanding on Service Catalog, Custom Request & CPI structures

Creation of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.

Knowledge of various network resources available to users like shared drives, SharePoint etc.

Creation and administration of Global LDAP groups as per the customer guidelines and assigning membership

Knowledge on user account administration on windows & SQL servers

Excellent Communication and presentation skills

Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way

High level understanding on JML processes like onboarding, move and offboarding users

Support on audit requirements