SPM Lead Application Operations Engineer

Role overview

Responsibilities

• Lead a support team of in-house Application Operations Engineers and supplier System Business Analysts.
• Drive triage and resolution of incidents across all priority levels, including complex and business-critical incidents.
• Build team technical capability, lead problem resolution, and work with stakeholders to ensure reliable service delivery.
• Improve service resilience, reliability, and operational performance, and mature monitoring, alerting, maintenance, and support practices.
• Liaise with IT operations leads about application performance and required changes.
• Define application and security-administration strategies; manage and maintain application aspects as appropriate.
• Streamline processes and reduce costs while supporting new business-critical technologies.

Experience and skills

• Strong hands-on application support experience and proven technical leadership.
• Track record leading teams delivering critical business services.
• Communicate technical design, benefits, risks, operational considerations, and sustainability impacts to technical and non-technical senior stakeholders.
• Experience developing, supporting, coaching, and leading others.
• Experience delivering continual service improvement and challenging established practices using evidence.
• Experience delivering large corporate-scale digital projects using ITIL, PRINCE2, Agile, or equivalent methodologies.

Assessment

• Making Effective Decisions at Level 4 will be assessed.
• Technical and professional skills are aligned to the Lead Application Operations Engineer capability framework and are tested at technical assessment stage.

Application process

• Applicants are asked to provide a CV and a supporting statement of no more than 750 words addressing the experience and behaviours criteria.
• Any statements and examples submitted must be truthful, factually accurate, and based on the applicant’s own experience.