Specialist - Quality (AlDhafra Hospitals)

Responsible for developing and implementing appropriate quality improvement practices, coordinating the development of appropriate frameworks and processes for the establishment of quality standards and operational procedures and for identifying hazards, assisting in the development of controls and providing support, audits, drills, training and education to ensure the facility is a safe environment for staff, patients and visitors.. Also responsible for disseminating knowledge pertaining to quality assurance procedures and best practices, quality audits, and statistical analysis.

Coordinating the quality improvement program of the facility

Assisting the Manager/Director in the development of a comprehensive quality improvement program

Coordinating the development, implementation, and evaluation of the facility's overall quality improvement program with the other sections

Coordinating the development and implementation of facility-wide policies and procedures that guide and support the provision of services under the guidance of the Manager/Director

Planning, prioritizing, organizing and implementing assignments or projects

Liaising with accreditation bodies for implementation of programs

Assisting in the development of the Safety Management Program

Assisting in the development of safety standards and procedures consistent with the mission of the facility, current recognized international best practice and applicable national legislation

Using the safety standards as a framework to create procedures on safe work practices applicable organization-wide, within specific departments/areas, or for particular risk factors and issues within the workplace

Monitoring facility departments to ensure compliance with safety standards and procedures

Performing assessments of safety hazards, unsafe conditions, risks and practices within the workplace; based upon this assessment, recommending a plan for safety that minimizes risk and promotes safety

Overseeing processes and procedures for collection and analysis of relevant data

Collecting the performance measurement data

Suggesting improvements based on the voice of the customer’s collection methods (patients satisfaction surveys, focus groups, mystery shopper programs, etc.) or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management

Participating in customer feedback meetings and customer committees

Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimation

Developing satisfaction measurement project timelines and coordinating needed internal support

Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers

Directly supervising outside research suppliers, including interviewing, selection and training

Evaluating the customer research reports and supporting information providing interpretation of study results and methodologies

Monitoring the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of entire patients’ satisfaction research process

Identifying the quality improvement methodology and concepts to be followed, in coordination with management directions

Coordinating the quality system all over the facility

Facilitating and providing ongoing support to the quality teams

Assisting the Manager in arranging the logistics for the team meetings i.e. agenda items, scheduling of meeting, linkages to background research

Advising the Manager regarding team development needs and provides team development activities as required

Assisting teams to identify meaningful indicators and benchmarks for effective performance monitoring

Advising the Manager and making recommendations to focus the team on evidence based problem solving and decision making

Apprising the Manager of the current situation regarding the quality inititaives

Assisting Manager in the development of the reports and documentations

Ensuring a strong liaison between the teams and the facility staff

Educating and communicating

Analyzing different data to facilitate the process of decision making for the top management in the facility

Acting as resource to the staff providing relevant training, mentoring, assessment and development plans

Ensuring that the work of the department/section is effectively coordinated with other departments/sections and on time

Implementing training and educational programs

Delivering training/educational programs related to safety topics such as fire drills

Assisting with the coordination of the emergency preparedness program, ensuring that staff are competent with equipment and procedures

Acting as a resource for staff members in the area of safety

Working in close coordination with the HazMat committee in collecting and disseminating safety information related to hazardous materials, personal protective devices and safe work practices

Collaborating with other departments to identify and reduce safety risks for staff, patients and visitors

Participating in safety improvement projects

Investigating accidents, incidents and injuries

Investigating accidents, incidents and near misses to determine root causes, trends and adequacy of precautions and training

Recommending revision of current training programs, development of new training programs and process redesign or new equipment in order to lessen accidents, incidents and injuries

Performing other applicable tasks and duties as assigned

Participating in environment care audits and assisting departments with completion of the recommended corrective actions

Performing random audits to identify opportunities for improvement, distributing reports and completing follow-up to ensure corrective actions are taken

Coordinating emergency preparedness

Identifying areas for emergency response plan improvement

Assisting in maintenance and revision of emergency response plans and procedures

Investigating and through follow up, assisting all departments with corrective actions for emergencies/disasters

Coordinating scheduling of drills for all codes for emergency/disaster

Carrying out drills as planned and identifying corrective action

Assisting departments to develop department specific action plans

Managing quality documentation Developing, controlling and delivering all related documents and quality processes including policies, protocols, guidelines and quality plans

Ensuring appropriate coordination and liaising with multidisciplinary teams in the development and review of documents and quality processes

Maintaining a register of controlled documents for the quality data

Contributing to team effort Participating in all team efforts as required

Collaborating with other members of the team to carry out work smoothly

Qualification :-

4-6 years of relevant experience

in a large healthcare facility

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.

Al Dhafra hospitals is a premier medical institution located in Al Dhafra, encompassing six hospitals which are Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. In addition, the institution also includes four clinics which are Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these hospitals and clinic provide coverage across 16 different specialties including inpatient and outpatient medical services covering different fields and specialties, including internal medicine, pediatrics, gynecology & obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.