Specialist, Property
Role Overview
Support day-to-day management of assigned commercial, residential, retail and mixed-use properties.
Coordinate property operations, tenant requirements, maintenance activities, inspections and service providers.
Maintain accurate property records, monitor operational issues and support tenant satisfaction.
Ensure activities comply with OREM policies, procedures and applicable requirements.
Key Skills for This Role
Full Job Posting
Role Purpose
Support day-to-day management of assigned commercial, residential, retail and mixed-use properties.
Coordinate property operations, tenant requirements, maintenance activities, inspections and service providers.
Maintain accurate property records, monitor operational issues and support tenant satisfaction.
Ensure activities comply with OREM policies, procedures and applicable requirements.
Operations
- Support the Property Manager in coordinating daily operations across assigned properties.
- Conduct routine property inspections and identify maintenance, housekeeping, safety and presentation issues.
- Coordinate property and unit access for inspections, maintenance and approved activities.
- Support property handover and takeover activities and related documentation.
- Monitor property condition and escalate recurring or significant issues.
Planning and Development
- Monitor key lease dates, administrative requirements and upcoming property actions.
- Coordinate planned maintenance and contractor activities to minimize operational and tenant disruption.
- Support property-level operational planning, budgeting and forecasting through accurate information.
- Follow up on corrective actions arising from inspections and property reviews.
- Identify opportunities to improve tenant service, property administration and operational processes.
Stakeholder Management
- Coordinate routine tenant enquiries, requests and complaints and facilitate timely resolution.
- Maintain professional communication and positive tenant relationships.
- Coordinate tenant move-in and move-out requirements.
- Communicate property notices, access requirements and planned maintenance activities.
- Coordinate with Facilities Management, contractors, vendors and service providers on operational requirements.
- Escalate unresolved, recurring or sensitive tenant matters to the Property Manager.
Reporting and Record Keeping
- Maintain property operational trackers and provide accurate updates to the Property Manager.
- Assist in preparing reports covering occupancy, tenant matters, maintenance, inspections and operational indicators.
- Maintain accurate lease, tenant, unit and property information in approved systems and records.
- Maintain property files, contracts, correspondence, inspection reports and supporting documentation.
- Record maintenance requests, operational issues, work orders and completion status.
Compliance and HSE
- Support compliance with OREM policies, property procedures, lease requirements and applicable regulations.
- Identify and report health, safety, security and property-standard concerns.
- Support corrective actions arising from inspections, audits and property reviews.
- Escalate material non-compliance and operational risks to the Property Manager.
Education and Certifications
- Bachelor's degree in Real Estate, Property Management, Business Administration, Engineering or a related discipline.
- Relevant property management or real estate certification is advantageous but not mandatory.
Experience
- 2-4 years of relevant experience in property management, real estate operations, facilities/property coordination or a related field.
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