Officer, Collection

Role Purpose

Billing and Invoicing

• Issue tenant invoices and receipt vouchers, including through the Ejar platform.
• Review and verify lease contracts and quotations before final approval.

Tenant Relations and Collection

• Follow up with tenants on due and overdue rent, track payments, and issue balance confirmation letters.
• Manage Promise-to-Pay commitments and maintain records of tenant interactions.

Reconciliation and Systems

• Perform bank statement settlements and reconciliations and coordinate unidentified payment allocations with Finance.
• Create and maintain lease contracts in SAP and update collection reports, tenant comments, and receipt voucher documentation.

Planning and Stakeholder Management

• Conduct periodic collection reviews, identify delinquency drivers, and develop plans to improve weekly collections and support cash flow requirements.
• Build relationships with customer Finance teams and coordinate with Leasing, Accounting, and other internal departments.
• Communicate professionally with customers and escalate significant delinquency issues to management.

Reporting

• Prepare weekly reports on collection activities and achievements.
• Prepare monthly reports on cash flow outlook and collection plans.
• Monitor invoicing and report delayed or missed invoices.
• Provide daily visibility on collection achievements and delinquencies.
• Assist with accounts receivable audit schedules, VAT reports, and balance sheet schedules.

Record Keeping

• Maintain accurate customer account records and ledgers.
• Document collection activities and payment statuses.
• Maintain accurate historical and intercompany transaction data.

Education and Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• At least three years of relevant experience.

Certification and Systems

• SAP knowledge is required.