Specialist, People Operations

Overview

Operational Governance & Compliance

• Government Relations: Own the end-to-end management of government portals (e.g., MOHRE, AXS, Mudad, GOSI), ensuring total compliance with reporting and registration requirements.
• Risk Mitigation: Proactively audit HR workflows to identify single points of failure, ensuring all processes are documented, digitized, and audit-ready.

Employee Lifecycle & Experience

• Full-Cycle Operations: Lead the execution of core HR processes, including onboarding, compensation changes, benefits administration, and offboarding.
• Onboarding Excellence: Manage the end-to-end relocation and integration experience - including visa processing, medical insurance, and local orientation - to ensure every new joiner is set up for long-term success.
• First-Line Support: Act as the primary regional point of contact for People Ops queries, delivering timely, data-backed support via our ticketing system.

Process Transformation & Global Integration

• System Optimization: Drive the adoption of AI-enabled HR tools to automate manual tasks and enhance regional operational speed. Introducing self serve.
• Global Alignment: Partner with global People teams to ensure regional needs are embedded in international projects, championing a "local context, global standard" approach.
• Vendor Management: Act as the primary liaison with external partners, including PRO-service providers and insurance brokers, to ensure high-quality service delivery. This includes managing proactive renewals of employees and their dependants.

Cultural & Capability Growth

• Data-Driven Culture: Leverage HR Ops metrics to provide insights and drive operational optimisation actions ad projects.