Enterprise Account Manager

We are currently hiring for multiple positions across varying levels of seniority.

We are looking for top-tier payments talent to join our high-performance culture as we continue to scale after exponential growth in 2025.

As an Enterprise Account Manager, you are the business advisor and primary post-integration point of contact.

You will act as a trusted advisor, helping our largest merchants navigate the complex global payments landscape.

You must possess the ability to influence C-level stakeholders, the analytical rigor to perform deep dives into payment performance, and the resilience to turn difficult conversations into win-win partnerships.

Candidates will be assessed against a specific set of criteria for each level (Mid & Senior) depending on their depth of payments experience and the competencies demonstrated throughout the interview process.

What you ll be doing: Driving Merchant ROI: Crafting and executing merchant-specific development plans that focus on tangible revenue generation and value-add.

Performance Optimisation: Conducting deep-dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.

Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our "share of wallet" within each account.

Retention & Loyalty: Acting as the primary line of defense against churn by building high-touch, consultative relationships and resolving complex merchant pain points.

Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long-term partnership.

Cross-Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience.

Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.