Specialist - IT Infrastructure ( UAE Nationals )

Job Purpose

Server & Infrastructure Management

• Administer and support
• Windows Server infrastructure
• (physical and virtual) in an enterprise environment.
• Manage

Active Directory, DNS, DHCP, Group Policy

• , file servers, and core infrastructure services.
• Perform server installations, upgrades, migrations, and capacity planning.
• Ensure system availability, performance, and business continuity.

Backup & Disaster Recovery

• Manage enterprise
• backup infrastructure and disaster recovery solutions
• .
• Monitor backup jobs, perform regular restoration testing, and ensure data integrity.
• Maintain and test
• DR plans
• in line with business continuity and compliance requirements.
• Ensure adherence to defined
• RPO and RTO
• objectives.

Patch Management – SCCM

• Plan and execute
• monthly patching cycles
• for servers and endpoints using

Microsoft SCCM

• .
• Test and deploy security updates, feature updates, and hotfixes.
• Monitor compliance reports and remediate patching issues.
• Maintain SCCM infrastructure health and client compliance.

Endpoint & Device Management

• Manage enterprise
• endpoint environments
• (Windows desktops and laptops).
• Ensure device compliance with corporate IT and security policies.
• Support endpoint lifecycle management, including provisioning, configuration, and decommissioning.

Microsoft Intune & Modern Workplace

• Administer

Microsoft Intune

• for device and application management (MDM/MAM).
• Create and manage
• device compliance policies, configuration profiles, and application deployments
• .
• Manage

Windows Autopilot

• and modern device onboarding.
• Integrate Intune with
• Azure AD, Conditional Access, and security controls
• .

Security, Compliance & Governance

• Implement IT security best practices aligned with
• ADHICS or similar regional frameworks
• .
• Support internal and external audits, vulnerability remediation, and compliance initiatives.
• Coordinate with cybersecurity teams to enforce infrastructure and endpoint security controls.

AI & Automation

• Develop and maintain
• automation scripts
• (PowerShell, Azure Automation) to streamline server provisioning, patching, health monitoring, and user lifecycle processes.
• Use
• AI-driven monitoring and analytics tools
• to proactively identify anomalies, predict system issues, and improve incident response times.
• Leverage
• Microsoft security and endpoint insights
• (Defender, Intune, Sentinel where applicable) to enhance system reliability and security posture.
• Automate routine operational tasks to
• reduce manual effort and improve SLA compliance
• .
• Continuously identify and implement
• AI and automation opportunities
• to optimize IT operations.

Operations & Support

• Provide
• Level 2/3 infrastructure support
• and participate in on-call or after-hours support as required.
• Coordinate with vendors, service providers, and internal stakeholders.
• Maintain detailed
• documentation, SOPs, and technical diagrams
• .

Experience & Qualification

• Minimum Qualification: University Degree Or Equivalent Experience
• Minimum Experience: 7+ years of hands-on experience as a

System Administrator

• in enterprise or large-scale environments.
• Microsoft certifications such as

Az-104, Ms-102, Md-102, Mcse/Mcsa

• .
• Experience with

VMware, Nutanix or Hyper-V

• virtualization platforms.
• Exposure to

Microsoft Azure, Office 365, and AWS

Skills, Knowledge & Abilities

• Strong expertise in
• Windows Server, Active Directory, and core Microsoft infrastructure services
• .
• Proven experience managing
• b
• *ackup*
• and disaster recovery solutions
• .
• Solid experience with
• SCCM for patching and endpoint management
• .
• Strong knowledge of

Microsoft Intune

• and modern endpoint management.
• Good understanding of
• Azure AD and Microsoft 365 services
• .
• Strong troubleshooting, communication, and documentation skills.

Financials & Decision-Making Authority

• **Financial Scope:**

None

• **Reporting Staff:**

None

• **Decision-Making Authority**
• : None

Working Environment & Communication

• **Working Environment:**

Office

• **Internal Relationships:**

IT Team, IT Customers

• **External Relationships:**