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Specialist, Heli-Sales

CMH Heli-Skiing
Banff, CAN
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 months ago
CRM

Full Job Posting

  • Safety as a cornerstone.
  • Share our passion - every day.
  • Always act with integrity .
  • We work as a team .
  • Aim for best .
  • Balance our social, fiscal, and environmental responsibilities.
  • The opportunity to build lifelong friendships with staff and guests from around the world.
  • Working for a company that stands behind its mission, vision, and values.
  • An inclusive and rewarding company culture where employees are valued and supported.
  • Explore and work at a world-class mountain destination.
  • Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
  • Work with hospitality professionals that take pride in providing a high-end guest experience.
  • An opportunity to grow and learn in a work environment that promotes feedback and development.
  • Discounts with brand partners and on CMH merchandise.
  • Opportunities to heli-hike and heli-ski, as available.
  • Respond to inbound leads from both CMH and MWHS channels, applying a consultative approach to understand guest preferences, skill level, and travel motivations.
  • Convert qualified leads into confirmed bookings through expert guidance, tailored recommendations, and high-touch communication.
  • Present both CMH heli-skiing and heli-hiking as well as MWHS helicopter skiing offerings as a unified portfolio, highlighting each brand's unique strengths, terrain, culture, and lodge experiences.
  • Achieve or exceed monthly and seasonal goals for new guest bookings and revenue generation.
  • Maintain deep knowledge of all CMH and MWHS programs, including ski and heli-hiking programs, terrain characteristics, tenure differences, lodge environments, group formats, safety programs, and seasonal nuances.
  • Clearly articulate why each brand or program may be the best fit based on guest goals, ski ability, group makeup, and preferred experience style.
  • Serve as an authoritative and enthusiastic ambassador for both brands.
  • Guide prospective guests through the decision-making process with clarity, confidence, and empathy-especially those new to heli-skiing or heli-hiking.
  • Provide detailed information on preparation, packing, safety protocols, travel logistics, and skill requirements.
  • Position the heli-skiing and heli-hiking experience as accessible, exciting, and personalized.
  • Qualify the ski ability of prospective guests to ensure that they are booked at the correct lodge or in most suitable program.
  • Track all sales activities, lead interactions, deal stages, and follow-up tasks in the CRM system.
  • Maintain accurate and current leads and report on pipeline health, lead quality, and conversion performance.
  • Ensure that handoffs to Guest Experience teams are smooth, accurate and timely.
  • Work with the Manager, Heli Sales to provide insights on lead quality, campaign performance, and guest behavior across both brands.
  • Collaborate with Guest Experience Advisors to ensure seamless onboarding of newly booked guests.
  • Post-secondary education in a related field.
  • Minimum 2 years' experience in a professional sales or guest services setting working with a CRM.
  • 3+ years of experience in the luxury hospitality, ski or adventure travel industry
  • Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
  • This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
  • CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.
  • Health and dental benefits after 90-day probationary period.
  • Group Savings Plan eligibility after the 90-day probationary period.
  • Paid personal/sick and vacation days.

• IKON Pass Benefits

  • Pro deal affiliations with Brand Partners
  • Opportunities to heli-hike and heli-ski, as available.

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