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Seasonal Coordinator, Guest Services

CMH Heli-Skiing
Banff, CAN
Full Time, Seasonal
Entry · 1+ years experience
Onsite
Discovered 1 months ago

Full Job Posting

  • Safety as a cornerstone.
  • Share our passion - every day.
  • Always act with integrity .
  • We work as a team .
  • Aim for best .
  • Balance our social, fiscal, and environmental responsibilities.
  • The opportunity to build lifelong friendships with staff and guests from around the world.
  • Working for a company that stands behind its mission, vision, and values.
  • An inclusive and rewarding company culture where employees are valued and supported.
  • Explore and work at a world-class mountain destination.
  • Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
  • Work with hospitality professionals that take pride in providing a high-end guest experience.
  • An opportunity to grow and learn in a work environment that promotes feedback and development.
  • Discounts with brand partners and on CMH merchandise.
  • Opportunities to heli-hike and heli-ski, as available.
  • Confirm guest reservations including questionnaire processing, waiver processing, and sending final confirmations.
  • Maintain accurate guest profiles and manage guest accounts.
  • Follow up on missing or incomplete guest information to ensure all records are current prior to arrival.
  • Generate guest account statements upon request.
  • Build and manage positive relationships with guests and remote CMH lodge teams.
  • Review all lodge reports for accuracy and address any discrepancies.
  • Communicate with each lodge prior to every trip and update all parties on any changes to guest itineraries or requirements.
  • Work closely with the Guest Experience Advisor to capture and document all details for each guest trip.
  • Help support implementation of CMH health and safety initiatives.
  • Help support implementation of CMH sustainability initiatives.
  • Train, participate in and provide support, as required, during emergency response situations.
  • Post-secondary education in a related field.
  • 1-2 years of experience in a professional office setting.
  • Experience in a customer-facing or guest services role
  • Background in hospitality, tourism, travel, or a related customer-facing industry
  • Ability to manage multiple guests and bookings simultaneously.
  • Proactive approach with a fast response time.
  • Genuine passion for going above and beyond for guests.
  • Experience in the Outdoor industry is considered an asset.
  • Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
  • This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
  • CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.
  • Health and dental benefits after 90-days.
  • Group Savings Plan eligibility after the 90-days.
  • Paid personal/sick and vacation days.
  • CMH Ski Pass Program.
  • IKON Pass Benefits.
  • Pro deal affiliations with Brand Partners.
  • Opportunities to heli-hike and heli-ski, as available.

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