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Assistant Lodge Manager, Monashees

CMH Heli-Skiing
British Columbia, CAN
Full Time, Seasonal
Mid · 2+ years experience
Onsite
Discovered 4 weeks ago
Point of Sale

Full Job Posting

  • Safety as a cornerstone.
  • Share our passion - every day.
  • Always act with integrity .
  • We work as a team .
  • Aim for best .
  • Balance our social, fiscal, and environmental responsibilities.
  • The opportunity to build lifelong friendships with staff and guests from around the world.
  • Working for a company that stands behind its mission, vision, and values.
  • An inclusive and rewarding company culture where employees are valued and supported.
  • Explore and work at a world-class mountain destination.
  • Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
  • Work with hospitality professionals that take pride in providing a high-end guest experience.
  • An opportunity to grow and learn in a work environment that promotes feedback and development.
  • Discounts with brand partners and on CMH merchandise.
  • Opportunities to heli-hike and heli-ski, as available.
  • Collaborate with management team to help achieve the overall goals of the lodge including all administrative tasks associated with the hospitality and F&B programs.
  • Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
  • Provide direction, feedback, and ongoing coaching to develop and lead staff alongside the Lodge Manager.
  • Act as a main point of contact and host for guests.
  • Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
  • Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
  • Regularly assist with tracking lodge bar stock and inventory levels.
  • Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
  • Support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
  • Work with the Area Management team to create a safe and enjoyable workplace for all employees.
  • Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
  • Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
  • Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
  • Food Safe Certificate.
  • Occupational First Aid Level 1, or equivalent.
  • BC Serving-it-Right.
  • Minimum of 2 years of leadership experience in the hospitality industry, preferred.
  • Previous experience in entry-management, preferred.
  • Experience in Point of Sale, preferred.
  • Confident with public speaking and the facilitation of training sessions and workshops.
  • Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
  • A willingness to learn and develop skills with on-the-job management training.
  • A passion for providing high-end hospitality and service experiences.
  • Able to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a regular basis.
  • This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
  • Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.
  • Travel to and from the lodge or helicopter staging area will be reimbursed up to a specific amount each way, for a maximum of two roundtrips per month.
  • Travel is required from time-to-time throughout the year for company meetings and workshops.
  • CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.
  • Health and dental benefits.
  • Group Savings Plan eligibility.
  • Paid personal/sick days.
  • CMH Ski Pass Program.
  • IKON Pass Benefits.
  • Pro deal affiliations with Brand Partners.
  • Opportunities to heli-hike and heli-ski, as available.

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