Specialist - Emiratized Role
Role Overview
The Specialist supports the Area Manager and Relationship Managers in portfolio growth, customer service, onboarding, and banking operations.
Key Skills for This Role
Full Job Posting
Job summary
The Specialist supports the Area Manager and Relationship Managers in portfolio growth, customer service, onboarding, and banking operations.
Key responsibilities
- Monitor NPS, coordinate with internal stakeholders, support KYC initiatives, and ensure onboarding cases meet agreed SLAs.
- Handle customer calls, complaints, AML alerts, liability letters, withdrawals, cheque clearing, demand drafts, and other banking requests.
- Review applications and supporting documents, complete onboarding data entry, and prepare performance and ad hoc reports.
- Support account opening and relationship management while maintaining regulatory, audit, compliance, and internal control standards.
- Manage customer communications, identify root causes, and implement process improvements based on customer insights.
Requirements and qualifications
- Graduate with at least three years of relevant local market knowledge in retail banking products and services.
- Sound compliance, operations, product, or sales governance background.
- Customer-focused, change-focused, and pragmatic approach.
- Good communication and interpersonal skills.
- Process excellence and customer experience capabilities.
Workplace type
- The role is identified as on-site.
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