Specialist - Check In and Dispatch
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Key skills for this role
About the Role
Manage vehicle dispatch, driver coordination, real-time operations, quality control, and reporting while ensuring excellent customer service and operational efficiency.
Key Skills for This Role
Full Job Posting
Vehicle Dispatch & Coordination
- Ensure vehicles are dispatched on time according to the daily guest transfer schedule.
- Assign drivers to vehicles based on availability and operational needs.
- Monitor dispatching activities in real-time and reroute drivers when necessary to handle urgent or high-priority transfers.
- Ensure timely departures and arrivals for all guest and staff transfers.
- Communicate with the Planning and Operations teams to align on last-minute requests or changes.
Driver Management
- Oversee driver check-in/check-out procedures at the base.
- Manage key handovers for vehicle dispatch and returns.
- Ensure drivers are briefed on their schedules, routes, and any special instructions before departure.
- Monitor drivers' status and location throughout their shifts to ensure on-time service delivery.
- Divert drivers as needed to accommodate unexpected changes or new requirements.
Real-Time Operations Monitoring
- Track driver and vehicle movements via the Magenta system to ensure all transfers are running as planned.
- Identify and resolve any delays or disruptions quickly to maintain service standards
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- Keep records of on-road incidents, reporting issues to the Operations team for immediate action.
Quality Control & Grooming Checks
- Conduct routine driver grooming checks using the SQOR application, ensuring drivers meet grooming, uniform, and service standards.
- Verify vehicle cleanliness and readiness before dispatch.
- Report and escalate grooming or vehicle presentation issues for corrective action.
Reporting & Documentation
- Document daily dispatch records, driver assignments, and operational logs.
- Provide end-of-day reports on completed transfers, any delays, and issues encountered.
- Support the team in tracking key metrics like on-time performance and vehicle utilization.
Continuous Improvement
- Collaborate with the Planning Team to suggest improvements for smoother dispatch operations.
- Contribute to refining workflows, enhancing efficiency, and improving guest service delivery.
- Support implementation of new systems or processes as directed by the management team.
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