Spanish/English Customer Service Representative

Analyzing payment history/notes and clearly communicating account statuses to customers

Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements

Promptly report/refers sensitive and complex issues to the Team Leader

Documenting all activities in accordance with established procedures in a clear and concise manner

$18.50/hr

High School Diploma (required)

Fluent in English and Spanish (required)

Ability to type a minimum of 30 WPM

Previous experience in customer service, retail services, and call contact environment

Strong organizational and problem-solving skills

Demonstrated ability to perform at a high level, to support our high volume of inbound calls

Excellent verbal and written communication skills

Excellent attention to detail

Working knowledge of Microsoft Windows, Word, and Excel

Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.