Spa Receptionist

Role overview

Guest relations and service

• Greet clients and confirm scheduled treatments or services.
• Explain spa procedures, answer client inquiries, and share promotions, discounts, and beauty product information.
• Collect and document feedback on treatments and the overall experience.
• Help resolve complaints and escalate issues as needed.

Front desk and administration

• Open and close the spa at designated times and keep the reception area clean and organized.
• Answer calls, provide accurate information, and confirm appointments.
• Maintain the visitor register and an up-to-date register of loyal and long-term clients.
• Schedule and update appointments, and notify staff of cancellations or walk-in clients.

Financial, inventory, and promotion duties

• Process service and product payments, handle petty cash requests and deposits, and hand over cash, records, and shift reports.
• Check inventory and place orders with the Inventory Controller when necessary.
• Assist with promotional events, recommend suitable treatments and products, and promote services and loyalty programs.

Compliance and teamwork

• Attend staff meetings and training, maintain punctuality, follow grooming and uniform standards, and comply with SOPs and company policies.

Qualifications and skills

• High school diploma or equivalent.
• Additional hospitality or administration qualifications are a plus.
• Knowledge of spa or wellness services is an advantage.
• Strong interpersonal and communication skills, organization, time management, and the ability to multitask under pressure.

Pay

• Pay is AED 4,000 per month.

Work location

• Work is in person.