Spa Manager

Job Summary

Operations Management

• Oversee the day-to-day operations of the spa and wellness facilities.
• Ensure all spa services are delivered according to established standards and procedures.
• Maintain cleanliness, hygiene, and safety standards throughout the spa.
• Monitor inventory levels and coordinate procurement of spa products and supplies.
• Ensure all equipment is properly maintained and operational.

Guest Experience

• Deliver exceptional customer service and ensure guest satisfaction.
• Handle guest feedback, complaints, and special requests professionally.
• Develop and implement initiatives to enhance the overall guest experience.
• Build strong relationships with guests to encourage repeat business.

Team Leadership

• Recruit, train, supervise, and motivate spa therapists, receptionists, and support staff.
• Conduct regular performance evaluations and provide coaching and development opportunities.
• Prepare staff schedules and manage manpower requirements.
• Foster a positive and professional work environment.

Sales & Revenue Management

• Drive spa revenue through effective sales strategies and promotions.
• Monitor daily, weekly, and monthly sales performance.
• Upsell spa treatments, wellness packages, memberships, and retail products.
• Develop marketing initiatives in collaboration with the sales and marketing team.

Financial Management

• Prepare and manage spa budgets and forecasts.
• Monitor expenses and ensure cost control measures are implemented.
• Analyze financial reports and take corrective actions to achieve revenue targets.
• Manage payroll and operational expenses within approved budgets.

Compliance & Administration

• Ensure compliance with local regulations, health and safety requirements, and company policies.
• Maintain accurate operational and financial records.
• Prepare management reports on spa performance, guest feedback, and revenue results.

& Requirements

• Bachelor's Degree or Diploma in Hospitality Management, Spa Management, Business Administration, or related field.
• Minimum 5–7 years of experience in spa operations, with at least 2 years in a managerial role.
• Experience in luxury hotels, resorts, or wellness centers preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of spa treatments, wellness programs, and beauty therapies.
• Proficiency in Microsoft Office and spa management software.
• Ability to work flexible hours, including weekends and holidays when required.

Preferred Skills

• Strong sales and revenue-generation capabilities.
• Knowledge of wellness trends and spa industry best practices.
• Ability to train and develop high-performing teams.
• Fluency in English; additional languages are an advantage.
• Interested candidates may apply with their updated CV and relevant certifications.
• Pay: Up to AED5,000.00 per month