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Solutions Support Coordinator I

ArcBest
Fort Smith, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
Microsoft Office Suite

Full Job Posting

  • Support logistics solutions using the TMS software platform.
  • Work directly with Managed account owners to assist in growth and execution of Managed Solutions customers.
  • Build relationships and directly communicate with account owners, carrier partners and other internal ArcBest departments to identify requirements and instill confidence to meet agreed-upon requirements.
  • Monitor compliance of TMS processes and inform team of potential non-conformance.
  • Communicate key performance metrics, TMS implementation, integration, and on-going program information and updates to leaders and other Company personnel.
  • Develop comprehensive understanding of TMS processes and functionality.
  • Maintain documentation of TMS processes and business rules to ensure continuity.
  • Provide innovative ways to execute supply chain objectives more efficiently through the TMS platform.
  • Communicate clearly and effectively across various departments or areas.
  • Display sense of urgency, ability to work under pressure, with attention to detail.
  • Other duties and projects, as assigned.
  • Bachelor's Degree in Transportation and Logistics, Supply Chain Management, Economics, Business, or Marketing, preferred
  • 1 year experience in Logistics-related field in Operations, Sales, Transportation, Customer Service or combination of areas.
  • Proficient in Microsoft Office Suite with proven ability to learn new systems quickly, required
  • Database and Transportation Management systems experience, preferred
  • Active Learning

• Core Application Systems

  • Customer Focus
  • Effective Communications

• Managing Multiple Priorities

  • Problem Solving
  • Relationship Management
  • Generally, 8:00 AM - 5:00 PM Monday through Friday with occasional irregular hours depending on workload.
  • Minimal (0%-25%)
  • This is an hourly position paid biweekly.

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