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Customer Support Coordinator - Enterprise

ArcBest
Fort Smith, USA
Full-time
Entry
Onsite
Discovered 1 months ago
Microsoft Office Suite

Full Job Posting

  • Provide day-to-day operational support for enterprise customers by coordinating customer needs, gathering information, and assisting with timely issue resolution.
  • Support customer accounts by monitoring customer activity, identifying potential service impacts, and communicating updates to internal and external stakeholders.
  • Coordinate with internal and external partners to support timely logistics execution.
  • Evaluate customer inquiries and operational challenges to determine urgency and impact.
  • Maintain knowledge of customer-specific expectations, and support procedures to promote consistent service delivery.
  • Gather, organize, and maintain customer communications, operational updates, and resolution activity in designated systems to support customer follow-up and service.
  • Monitor assigned enterprise customer support activity and shipment-related exceptions to help identify trends, service obstacles, or recurring operational challenges.
  • Follow established procedures while identifying opportunities to improve responsiveness, efficiency, and customer support outcomes.
  • Partner with internal teams, and other business partners to support customer requests, account needs, and service execution.
  • Provide timely follow-up on open items, escalations, and customer support tasks.
  • Assist customers and internal users with customer-facing systems, and website access to facilitate enterprise customer support.
  • Other duties and projects, as assigned.
  • Bachelor's Degree, preferred
  • Experience will be considered in lieu of formal education.
  • Experience in the transportation or logistics industry, preferred
  • Prior customer service experience, preferred
  • Proficient with Microsoft Office Suite, preferred
  • Active Learning
  • Customer Focus

• Customer Support Operations

  • Effective Communications
  • Flexibility and Adaptability

• Managing Multiple Priorities

  • Problem Solving
  • Work hours vary based on scheduling to provide market coverage during normal business hours, generally Monday-Friday, 7:00 am - 7:00 pm. May include occasional irregular and weekend hours depending on workload.
  • Minimal
  • This is an hourly position paid biweekly.

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