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Brokerage Coordinator I - Managed Operations

ArcBest
Fort Smith, USA
Full-time
Entry
Onsite
Discovered 1 months ago
Microsoft Office Suite

Full Job Posting

  • Serve as the voice of the Managed Transportation customer inside ArcBest.
  • Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.
  • Serve as the liaison between the customer and their providers/vendors/carriers to execute and support logistics needs in the TMS.
  • Develop comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers and carriers.
  • Maintain documentation of all customer TMS processes and business rules to ensure continuity.
  • Monitor, track and trace customers' shipments/loads while also effectively managing carrier relationships.
  • Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
  • Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
  • Manage daily activities for numerous accounts to ensure all special requirements are met as requested by both internal and external customers.
  • Grow profitable revenue for ArcBest through our different service offerings.
  • React effectively to customer demands and deadlines.
  • Other duties and projects, as assigned.
  • Bachelor's Degree, preferred
  • Experience will be considered in lieu of formal education
  • Prior experience in a sales, operations, or customer service role, preferred
  • Proficient in Microsoft Office Suite, required
  • Proven ability to learn new systems quickly, required
  • Database and Transportation Management systems experience, preferred
  • Active Learning

• Core Application Systems

  • Customer Focus
  • Decision Making and Critical Thinking
  • Effective Communications

• Managing Multiple Priorities

  • Relationship Management
  • Transportation
  • Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
  • Minimal (0%-25%)
  • This is an hourly position paid biweekly.

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