Solution Engineer

Key Responsibilities:

• Design and implement chatbot, conversational agent, and AI-powered solutions tailored to client requirements.
• Engage directly with customers to understand their business challenges, explain technical concepts, present solutions, and build confidence in the proposed approach.
• Conduct technical discovery sessions, solution reviews, feasibility analyses, product demonstrations, and proof-of-concept discussions.
• Translate business requirements into practical technical solutions, implementation plans, and scopes of work.
• Use AI development tools such as Claude, Codex, ChatGPT, and similar AI platforms to accelerate solution design, implementation, coding, prototyping, and documentation.
• Create and maintain AI-generated or AI-assisted technical artifacts, including prototypes, workflows, reusable skills, integrations, code components, documentation, and solution accelerators.
• Integrate and configure CPaaS products, including: Email, Voice, WhatsApp, RCS, Marketing automation solutions, Conversational agent and chatbot platforms
• Utilize REST APIs, Call APIs, webhooks, and other integration capabilities to extend solution functionality.
• Work with JavaScript, C++,.NET, and related technologies to customize and integrate client solutions.
• Collaborate with Sales and Customer Success teams to define client needs, solution scope, effort estimates, dependencies, and delivery expectations.
• Partner with Product and Engineering teams to assess feasibility, resolve technical issues, and provide client feedback.
• Support solution implementation, configuration, testing, deployment, and post-implementation troubleshooting.
• Provide ongoing technical consulting and post-implementation support to ensure client satisfaction and optimal solution performance.
• Stay up to date with SaaS, conversational AI, generative AI, automation, and CPaaS trends, and apply relevant best practices.
• Contribute to internal knowledge sharing, best-practice documentation, technical mentorship, and the development of reusable solution assets.
• Required Qualifications and Skills
• Bachelor’s or master’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum 3 years of experience in solution engineering, technical consulting, systems development, enterprise software implementation, or a related role.
• Demonstrated experience in a customer-facing role, including the ability to communicate confidently, present solutions, influence stakeholders, and handle client discussions independently.
• Hands-on experience using AI tools such as Claude, Codex, ChatGPT, or similar platforms to build solutions, prototypes, code, workflows, or other technical artifacts.
• Practical experience with chatbot technologies, conversational AI, generative AI, or conversational agent solutions.
• Proficiency in one or more of JavaScript, C++, and.NET, along with the ability to understand and work across multiple technologies.
• Strong knowledge of API integrations, particularly REST APIs, Call APIs, webhooks, and third-party service integrations.
• Experience with SaaS products and enterprise-level implementations.
• Familiarity with CPaaS products such as Email, Voice, WhatsApp, RCS, and marketing automation platforms.
• Strong problem-solving skills and the ability to convert business requirements into scalable technical solutions.
• Ability to work collaboratively with Sales, Customer Success, Product, Engineering, and other cross-functional teams.
• Experience with Agile methodologies is an advantage.
• Excellent verbal and written communication skills.
• Diversity drives connection
• Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
• No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
• All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
• Read more about our hiring process.