Mid Market Customer Growth Executive

Role overview

Responsibilities

• Build client relationships through regular meetings, strategic discussions, and account support.
• Monitor gross profit, margin, cross-sell opportunities, and net revenue retention to drive account growth.
• Coordinate internal customer, technical, support, operations, assurance, and procurement teams.
• Support onboarding, sender registration, route management, content filtering, and account maintenance.
• Analyze customer traffic and business performance to identify opportunities and mitigate risks.
• Coordinate transitions between managed services and self-service models.
• Maintain account activity, engagement, and opportunity records in Salesforce and other systems.

Requirements

• At least 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles.
• Fluent written and spoken English.
• Strong communication, relationship-building, customer focus, prioritization, and stakeholder coordination skills.
• Analytical approach and comfort using data and internal tools to monitor account performance and activity.
• Proactive, organized, and eager to learn about products, markets, and customer business models.

Preferred qualifications

• Familiarity with CRM tools such as Salesforce or data analysis platforms is a plus.
• SaaS, CPaaS, or telecommunications experience is a plus.
• Experience collaborating with cross-functional operational and technical teams is a plus.

Success measures and rewards

Workplace

• The employer describes a flexible hybrid work model combining in-person collaboration with remote work and flexible hours.

Benefits

• Benefits include performance-driven rewards, stock options, flexible work arrangements, time off, career mobility, professional development, and international mobility opportunities.