Solution Architect - Telecom Digital Channels (m/f/d)

Department

Role Purpose

Business & Requirements Understanding

• Engage business stakeholders, product teams, and operations teams to understand functional and non-functional requirements.
• Analyze business processes, customer journeys, and pain points.
• Convert business needs into architecture-ready solution requirements.
• Challenge unclear or weak requirements and propose better alternatives.

Solution Architecture & Design

• Design end-to-end solutions across digital channels and telecom ecosystems.
• Produce high-level and detailed solution designs covering: Mobile apps Web portals CRM integration API/middleware integration Identity & access management Billing / charging / BSS / OSS integration Notifications / messaging / chatbot channels
• Ensure scalability, security, resilience, and performance by design.
• Define data flows, integrations, interfaces, and dependencies.

Documentation & Governance

• Produce architecture deliverables including: Solution Design Documents (SDD) HLD / LLD Integration diagrams Sequence diagrams API specifications support Deployment views
• Present solutions to Architecture Review Boards and governance forums.
• Ensure alignment with enterprise architecture standards and target state.

Delivery Support

• Work closely with development teams, vendors, QA, DevOps, and project managers during implementation.
• Clarify design decisions during sprints and execution phases.
• Support SIT/UAT/go-live readiness.
• Ensure delivered solutions match approved architecture.

Stakeholder Management

• Coordinate across business, IT, vendors, and external partners.
• Communicate complex technical designs in clear business language.
• Drive decisions and resolve cross-domain issues.

Required Experience

• Minimum 7 years of experience in Solution Architecture / Technical Architecture roles.
• Strong experience within telecommunications operators or telecom technology vendors.
• Proven experience delivering digital channel platforms, such as:
• + Mobile apps o Customer self-service portals o eCommerce journeys o Agent / dealer apps
• + Omnichannel engagement platforms
• Strong experience integrating with telecom systems: CRM, Billing, Charging / OCS, Order Management, Middleware / API Gateway and Identity systems

Required Technical Skills

• API-led architecture / microservices / middleware integration
• REST / SOAP / event-driven integration
• Cloud and hybrid architecture understanding
• Security architecture basics (OAuth2, SSO, IAM)
• SQL / data model understanding
• Performance and scalability design
• DevOps / CI-CD awareness
• Agile delivery model experience

Preferred Qualifications

• Experience in telecom BSS / OSS ecosystems
• Experience with TM Forum Open APIs
• TOGAF certification
• Cloud certifications (AWS / Azure / GCP)
• Experience with vendors such as Amdocs, Huawei, Oracle, Salesforce, WSO2, MuleSoft, Adobe, etc.

Soft Skills

• Strong communication and presentation skills
• Structured problem solving
• Stakeholder management maturity
• Ability to challenge constructively
• Delivery-focused mindset
• Strong documentation capability

Success Measures

• Quality and speed of solution design delivery
• Smooth execution with fewer design defects
• Faster time-to-market for digital initiatives
• Reuse of architecture assets and APIs
• Strong stakeholder satisfaction
• Solution Architect - Telecom Digital Channels in Dubai, United Arab Emirates