Solution Architect Microsoft Dynamics 365 CRM

Role overview

Responsibilities

• Lead discovery and define Dynamics 365 target architecture across Sales, Customer Service, Field Service, and Customer Insights.
• Translate requirements into scalable solutions; document architecture decisions, data models, security, and environment strategy.
• Design Dataverse security, legacy CRM migration, and integrations with enterprise platforms using Azure services, APIs, and event-driven patterns.
• Set Power Platform solution approaches; guide development reviews, standards, and ALM.
• Address performance, security, privacy, and data residency; contribute to scoping, estimation, prototyping, and risk reduction.
• Advise on AI/Copilot opportunities, roadmaps, licensing, and adoption; produce design and integration artefacts and collaborate across delivery teams.

Requirements

• 10+ years in enterprise technology, including 6+ years architecting Dynamics 365 CE/CRM.
• Track record leading end-to-end Dynamics 365 implementations on large, multi-workstream programmes.
• Consulting or systems integration experience with enterprise clients in a structured, client-facing delivery model.
• Hands-on Dynamics 365 and Dataverse expertise, including data modelling, security, business process flows, plugins, and Web API.
• Power Platform governance knowledge, including environments, DLP policies, and CoE approach.
• Azure integration skills, including Logic Apps, Functions, Service Bus, API Management, and Azure Synapse Link or Microsoft Fabric.
• Experience leading migration from legacy CRM platforms; clear architecture communication with business and technical stakeholders.
• Able to work independently in a contract capacity and become productive quickly.

Preferred qualifications

• PL-600 or Dynamics 365 functional certifications are desirable.
• Dynamics 365 Contact Center, Omnichannel, or Field Service at scale is desirable.
• Regulated or public-sector experience, such as financial services, government, or telecoms, is desirable.