Solution Architect Microsoft Dynamics 365 CRM

Role overview

What you'll do

• Lead discovery with business and technology stakeholders and define target architectures across Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights.
• Translate business needs into scalable, secure, maintainable designs; document architecture decisions, fit-gap, environments, data models, and security.
• Design Dataverse data models, security architecture, legacy CRM migrations, and integrations with ERP, marketing, telephony, identity, and data platforms.
• Define approaches across Power Apps, Power Automate, Power Pages, Copilot Studio, Azure Integration Services, APIs, and event-driven patterns.
• Provide technical leadership through design and code reviews, development standards, and ALM using Azure DevOps or Power Platform Pipelines.
• Ensure performance, scalability, security, privacy, and applicable regional data-residency needs are met.
• Scope and estimate work, prototype solutions, advise clients on roadmaps, licensing, and adoption, and identify valuable Copilot and AI uses.
• Produce architecture artefacts and collaborate with functional, data, integration, and delivery leads through discovery, design, build, and optimization.

Requirements

• 10+ years in enterprise technology, including 6+ years architecting Dynamics 365 CE/CRM.
• Track record leading end-to-end Dynamics 365 implementations in large, multi-workstream programmes.
• Consulting or systems integration experience delivering to enterprise clients in a structured, client-facing model.
• Deep hands-on Dynamics 365 and Dataverse expertise, including data modelling, security, business process flows, plugins, and Web API.
• Strong Power Platform and governance knowledge, including environments, DLP policies, and Center of Excellence approach.
• Azure and integration experience with Logic Apps, Azure Functions, Service Bus, API Management, and Azure Synapse Link or Microsoft Fabric.
• Experience leading legacy CRM migrations and ability to communicate architecture to business stakeholders and technical teams.
• Able to work independently in a contract capacity and become productive quickly within client teams.

Nice to have

• PL-600 or Dynamics 365 functional certifications.
• Experience with Dynamics 365 Contact Center, Omnichannel, or Field Service at scale.
• Experience in regulated or public-sector fields such as financial services, government, or telecoms.