Software Support Specialist

About Brock Solutions

Role overview

What you will do

• Troubleshoot software bugs, application deficiencies, and performance issues; identify problems quickly to limit end-user impact.
• Act as the first point of contact for technical incidents and provide thorough customer updates.
• Help meet contractual requirements and customer expectations.
• Share service-team knowledge and write knowledge articles.
• Work cross-functionally to analyze and document products and processes and recommend improvements.
• Participate in the on-call rotation.

Required qualification

• Diploma or degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering, or a related field.

Assets

• Knowledge of Windows Servers; Windows Failover Clustering or other high-availability technologies; web servers and web services; and Android is considered an asset.
• Database experience with Microsoft SQL Server, MySQL, or Oracle DB administration and basic queries is considered an asset.
• Server hardware, basic networking, Azure or other cloud hosting, and interfaces to controls and HMI are considered assets.
• Background or experience in C#, ASP.NET, and SQL Server for troubleshooting code is an asset.

Compensation

• Total compensation range is $50,000–$80,000; no compensation cadence is specified.

Benefits and work environment

• The posting mentions profit sharing, extended health benefits, flexible working hours, travel opportunities, career growth, company events, and employee activities.

Application notes

• New graduates are welcome to apply. Graduates from the last 3 years are asked to submit an unofficial transcript.
• Applicants must be legally entitled to work in the country where the position is located. Some roles may require eligibility for government security clearances or site access.