Software Support Coordinator
Skills
About This Role
Overview
New Codera LLC is a technology solutions company based in Doha, Qatar, specializing in software development, implementation, and support services.
We are committed to delivering innovative digital solutions that empower businesses to operate efficiently and securely.
Position Overview
We are seeking a proactive and detail-oriented **Software Support Coordinator** to oversee software support operations, manage client inquiries, and ensure smooth delivery of technical assistance.
This role requires strong organizational skills, technical expertise, and the ability to coordinate between clients, developers, and internal teams.
Key Responsibilities
- Coordinate software support activities, including troubleshooting and issue resolution.
- Respond to client inquiries and provide timely technical assistance.
- Collaborate with developers and IT teams to resolve complex software issues.
- Maintain accurate records of support requests, incidents, and resolutions.
- Monitor system performance and recommend improvements.
- Ensure compliance with Qatar’s IT regulations and company standards.
- Prepare reports and updates for management on support activities.
- Support training initiatives for staff and clients on software usage.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3–6 years of experience in software support or coordination roles.
- Strong knowledge of software systems, applications, and troubleshooting practices.
- Excellent organizational, communication, and problem-solving skills.
- Familiarity with ticketing systems, CRM tools, and ITIL practices.
- Ability to multitask and manage priorities in fast-paced environments.
- Relevant certifications in IT or software support are an advantage.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to grow within a dynamic software solutions company.
- Exposure to diverse projects and advanced technologies.
- A collaborative, supportive, and growth-oriented environment.
How to Apply
Interested applicants may send their **CV and cover letter via Indeed or directly to New Codera LLC’s recruitment team in Doha, Qatar**, highlighting their software support expertise, achievements, and vision for enhancing client satisfaction.
Pay: Up to QAR640,000.00 per year
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