Software Engineering Manager, Global Developer Relations

Position overview

Engineering leadership

• Lead, develop, and grow high-performing engineering teams across multiple locations.
• Set strategy and roadmap for Developer Relations, support, onboarding, training, and developer productivity.
• Build an engineering culture centered on innovation, ownership, quality, and continuous improvement.
• Partner with engineering leaders to identify opportunities and deliver solutions.

AI and automation

• Lead design and delivery of production-grade AI agents and intelligent automation.
• Use AI for technical support, engineering troubleshooting, repetitive task automation, and developer self-service.
• Integrate AI with internal developer tools, documentation, APIs, CI/CD, observability platforms, and support systems.
• Ensure solutions are scalable, reliable, secure, observable, and governed; measure productivity and operational efficiency improvements.

Developer experience and platforms

• Improve support through intelligent troubleshooting and automated issue resolution.
• Modernize onboarding and training with personalized AI-powered experiences and improve access to engineering documentation and self-service resources.
• Build scalable tools and platforms that reduce friction and improve developer efficiency.
• Drive continuous improvement across cloud infrastructure, CI/CD, observability, and developer workflows.

Minimum qualifications

• Bachelor's degree in computer science or a similar field.
• 10+ years of progressive software engineering experience, including 5+ years leading engineering teams and senior-level technical leadership.
• Production-grade AI/ML, LLM, or agentic AI design, development, and deployment experience.
• Knowledge of agentic AI architectures, including RAG, tool use, orchestration, evaluation, security, and human-in-the-loop workflows.
• Experience applying AI and automation to developer productivity, technical support, or enterprise workflows.
• Background in software architecture, distributed systems, cloud computing, and platform engineering.
• Hands-on experience with AWS, Kubernetes, databases, networking, and API management such as GCP Apigee; experience with CI/CD pipelines and cloud-native applications.
• Ability to define strategy, drive execution, influence senior leaders, lead distributed teams, hire talent, and develop engineering leaders.
• Strong communication, collaboration, and problem-solving skills.

Salary transparency

• For Canada-based roles, the stated starting base salary range is CAD 140,000 to CAD 205,700; offers depend on experience and geographic location and may exceed the range.
• Compensation may include annual cash bonuses, sales commissions where applicable, stock grants, and benefits.

Onboarding

• The role may require in-person onboarding and/or in-person identity verification.