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Software Engineer - D365 CE

Caterpillar
Karnataka, IND
Full-time
Onsite
Discovered 1 months ago
Microsoft Dynamics 365 CE/CRMCRM customization and configurationPlugin developmentCRM workflowsPower AutomateJavaScript

Full Job Posting

Job Summary

Caterpillar is seeking a Dynamics 365 Customer Engagement developer for CRM customization, configuration, integrations, enhancements, and technical delivery.

The role supports Sales, Service, and Marketing modules and works with consultants, analysts, developers, and QA teams.

Technical Delivery and Development

  • Develop Dynamics 365 CE/CRM solutions using plugins, workflows, JavaScript, C#, and .NET.
  • Configure entities, forms, views, dashboards, and security roles.
  • Participate in requirements analysis, fit/gap workshops, technical reviews, estimation, and planning.
  • Design enhancements and scalable CRM applications.
  • Perform unit testing, debugging, performance optimization, and code reviews.

Integration and Support

  • Work with Dataverse and SQL Server for data management and migration.
  • Support integrations using APIs, web services, and Azure Logic Apps.
  • Communicate with customers and service teams to troubleshoot application issues.
  • Provide customer support, training, and issue resolution.
  • Maintain technical documentation and knowledge base articles.

Technical Expertise

  • Hands-on Dynamics 365 CE experience across Sales, Service, and Marketing.
  • Plugin development, workflows, Power Automate, JavaScript, C#, and .NET.
  • Dataverse, SQL Server, APIs, web services, and Azure Logic Apps.
  • Power Platform tools, including Power Apps, Power BI, and Power Automate.
  • Security roles, user management, and Dynamics 365 compliance standards.

Tools and Methods

  • DevOps practices, CI/CD pipelines, Git, and Azure DevOps.
  • Agile/Scrum methodologies.
  • Global rollouts and multi-entity implementations are a plus.

Experience and Qualifications

  • 2–4 or more years of Microsoft stack experience, including at least 2 years focused on Dynamics 365 CE, Dataverse, and Power Platform.
  • Participation in multiple full-cycle Dynamics 365 CE implementations.
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • PL-400, MB-210, MB-230, and MB-910 certifications are preferred.

Posting Information

  • The posting lists dates from September 1, 2026 through September 14, 2026.

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