Account Manager
Role Overview
Manages key customer and dealer relationships across the AME region, supporting growth of Caterpillar's Oil & Gas power solutions business.
Works with customers, dealers, and internal teams to identify opportunities, provide commercial support, and drive business outcomes.
The role requires approximately 60% business travel; office-based when not travelling. No relocation support is offered.
Key Skills for This Role
Full Job Posting
Role overview
Manages key customer and dealer relationships across the AME region, supporting growth of Caterpillar's Oil & Gas power solutions business.
Works with customers, dealers, and internal teams to identify opportunities, provide commercial support, and drive business outcomes.
The role requires approximately 60% business travel; office-based when not travelling. No relocation support is offered.
Responsibilities
- Consult with dealers and internal business partners on sales and product service support for corporate account customers.
- Keep internal communications clear and follow organizational policies and procedures to meet customer requirements.
- Design processes for communicating rates, shipping dates, anticipated delays, and other customer information.
- Influence customer specifications, collect information, sell additional products and services, and ensure customer needs are met.
Required experience and capabilities
- At least 5 years in account management, sales, business development, or customer-facing roles in industrial, energy, or related sectors.
- Oil and gas industry experience is required.
- Strong understanding of generator sets, engines, and power systems for technical and commercial customer discussions.
- Fluency in Arabic and English is mandatory.
- Demonstrated customer-facing and relationship management experience, including key accounts, growth opportunities, and influencing customer decisions.
Relevant capabilities
- Customer focus, industry knowledge, decision-making, critical thinking, and effective communication.
- Negotiation, relationship management, account management, and value selling.
Preferred qualifications
Electric power industry experience is strongly preferred.
French is a plus.
Project management experience coordinating stakeholders, timelines, and customer initiatives is a plus.
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