Social Solutions Associate
Key Skills for This Role
Full Job Posting
Client Onboarding and Development
Facilitate pre and post-onboarding support for new social media clients, educating them on our processes and strategies via insights from Social Media Manager.
Campaign Management and Reporting
Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs).
Monitor campaign pacing and performance metrics, proactively addressing any issues.
Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement.
Client Growth and Retention
Manage a smaller scale portfolio of clients, focusing on retention, satisfaction, and upsell opportunities.
Build strong client relationships and proactively address their evolving needs.
Collaborate with the Social Solutions Management team to ensure alignment and growth.
Team Support and Process Improvement
Support the Social Solutions Managers and team with daily tasks and initiatives.
Execute identified process improvements in social media workflows to drive efficiency.
Implementing reporting requests
Support Media Buyer communication with the social solutions managers.
Industry Expertise and Knowledge Sharing
Stay updated on the latest trends, ad formats, and advancements in social media platforms.
Share updates and best practices with internal teams to enhance knowledge and expertise.
Maintain a strong understanding of third-party tools and their integration with social media campaigns.
Additional Responsibilities
- All other duties as assigned
Experience
4+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization.
Experience in digital media agencies or tech publishers is a plus.
Technical Skills
- Knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies.
- Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies.
Client-Focused Skills
- Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions.
- Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients.
Organizational Excellence
Highly organized and detail-oriented, capable of managing multiple projects simultaneously.
Certifications
Social media certifications are a plus.
Travel
This role may involve occasional travel for in-person collaboration, meetings, trainings, etc.
Benefits
- Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations
- Competitive salary
- Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance)
- Cell phone and Wi-Fi reimbursement
- Bill Spend Stipend
- Gym Stipend
- Work-life flexibility – we value your contributions above all
Requirements
- Knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies.
- Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies.
- Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions.
- Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients.
About Channel Factory
Private ad-tech company helping brands and agencies place contextually targeted video ads across YouTube, social, and CTV.
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