Social Media Monitoring Analyst - Project Based
Skills
About This Role
Overview
- This Social Media Monitoring Analyst role is
- project-based
- (1 year), meaning you ll be assigned to a single client or initiative and work with them
- full-time
- for the duration of the project.
- Your focus won t be split across multiple accounts; instead, you ll immerse yourself in one client s brand, audience, goals, and context.
- By deeply understanding their landscape, you ll help them make sense of ongoing conversations, measure impact over time, and adjust strategy based on real audience reactions.
- The quality and consistency of your analysis directly influence decision-making at a senior level - making this role critical to both customer trust and project success.
- Work as a dedicated Social Media Monitoring Analyst for a single client or initiative, fully embedded in their project for its duration
- Analyze social media and digital conversation data on an ongoing basis to evaluate how the client s brand, campaigns, or initiatives are being received
- Track performance over time, identifying shifts in sentiment, engagement, and audience behavior - not just one-off results
- Monitor social media channels for brand mentions, emerging issues, or opportunities that require timely attention
- Turn large volumes of data into clear, structured insights and recommendations through professional, client-ready reports
- Act as a trusted analytical partner to the client, providing context, interpretation, and constructive guidance - not just metrics
- Collaborate internally with CX, Sales, and Product teams to ensure insights are aligned and actionable
- Maintain high reporting standards by reviewing work for accuracy, consistency, clarity, and visual quality
- Cross-check data points, calculations, and sources to ensure reliability and credibility
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