Social Media Moderator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth.
Key Skills for This Role
Full Job Posting
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth.
The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others.
The company operates from our Care Office in Riyadh, with additional regional and global support offices.
Key Responsibilities
- Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
- Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
- Handle customer complaints, escalate complex issues, and follow up until resolution.
- Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
- Maintain SLAs, KPIs, and quality standards in all interactions.
- Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
- Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
- Support in managing app reviews and public feedback professionally.
- Track recurring issues and provide insights for continuous improvement.
Requirements
- Experience in customer support or social media moderation.
- Strong written communication skills in Arabic and English.
- Ability to handle difficult customers with empathy and professionalism.
- Familiarity with social media platforms and customer engagement tools.
- Ability to multitask and work in a fast-paced environment.
- Basic understanding of fintech or BNPL is a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tamara
Key Account Manager
Dubai, UAE
About us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, with a mission to help people make their dreams come true by building the most customer-centric financial super app on Earth. The
Business Development Specialist
, UAE
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Product Engineer II - Flutter
Riyadh, KSA
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Product Engineer II - Backend
Riyadh, KSA
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Senior Product Engineer - Backend
Riyadh, KSA
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Senior Product Engineer - Backend
الرياض, KSA
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Product Engineer II - Backend
الرياض, KSA
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Senior Manager - Credit
الرياض, KSA
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The c
Key Account Manager
Dubai, UAE
Business Development Specialist
, UAE
Product Engineer II - Flutter
Riyadh, KSA
Product Engineer II - Backend
Riyadh, KSA
Senior Product Engineer - Backend
Riyadh, KSA
Senior Product Engineer - Backend
الرياض, KSA
Product Engineer II - Backend
الرياض, KSA
Senior Manager - Credit
الرياض, KSA