About This Role
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices.
Key Responsibilities
- Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
- Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
- Handle customer complaints, escalate complex issues, and follow up until resolution.
- Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
- Maintain SLAs, KPIs, and quality standards in all interactions.
- Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
- Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
- Support in managing app reviews and public feedback professionally.
- Track recurring issues and provide insights for continuous improvement.
Requirements
- Experience in customer support or social media moderation.
- Strong written communication skills in Arabic and English.
- Ability to handle difficult customers with empathy and professionalism.
- Familiarity with social media platforms and customer engagement tools.
- Ability to multitask and work in a fast-paced environment.
- Basic understanding of fintech or BNPL is a plus.
Similar Jobs
Social Media Manager
Hikayat Advertising · Jeddah
Company Description Hikayat Advertising is a creative agency specializing in transforming client stories into captivating advertising narratives. By blending imagination with real-world insights, we craft compelling wr
4 days ago
Generate Resume ↗Content Creator & Social Media Specialist - KSA
Aumet inc · Riyadh
About The Role We are looking for a Content Creator \& Social Media Specialist who is highly creative, strong in content writing, and able to turn ideas into engaging content across social media platforms.
4 days ago
Generate Resume ↗Social Media Marketing Manager
Lets Pizza Saudi Arabia · Riyadh
Company Description Founded in 2014 and based in Al Hamrah, Lets Pizza Saudi Arabia has expanded to over 21branches in Riyadh, offering exceptional pizza experiences to our community. We are dedicated to growing our p
4 days ago
Generate Resume ↗Social Media Account Executive
Alan Advertising & Media | عَلن · Riyadh
Are you a creative marketer who knows how to turn ideas into strategy and content? We’re looking for a Social Media Account Executive with a marketing agency background to join our growing team. In this ro
5 days ago
Generate Resume ↗Junior Social Media Content Producer
Chickanery · Riyadh
Junior Social Media Content Creator We’re looking for a Junior Social Media Content Creator to help grow Chickanery across TikTok, Instagram, and YouTube. This is a hands-on role for someone who enjoys filming
6 days ago
Generate Resume ↗Social Media Manager
Ethos Interactive · Riyadh
Company Description At Ethos , we’re looking for someone like you to join our family. We are searching for a passionate and innovative Social Media Manager to join our team. Your main role will be to plan, execute
1 weeks ago
Generate Resume ↗Social Media Specialist (Local)
Mandarin Oriental · Riyadh
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
1 weeks ago
Generate Resume ↗Social Media Manager
Just Waqt · Jeddah
Company Description Just Waqt is a retailer specializing in high-quality watch brands, offering exceptional products where quality and value align. Known for its expertise in both timepieces and after-sales servic
2 weeks ago
Generate Resume ↗Social Media Lead
Tabby | تابي · Riyadh
Department: Brand Studio Location: KSA Description We’re looking for a Social Media Lead to join our Marketing team and help shape how Tabby shows up across social platforms. In this role, you’ll crea
1 months ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required