Social Media Community Manager

Job Description

• The role is responsible for running and managing communities on a daily basis, also including the operational management of Nokia’s YouTube channel.
• Working closely with Social Strategy Lead and cross ‑ functional stakeholders, you will translate strategic direction into effective execution, foster meaningful two ‑ way engagement, and help protect and enhance Nokia’s reputation in social environments.
• How You Will Contribute And What You Will Learn
• Run and manage Nokia’s social media community on a day‑to‑day basis, including LinkedIn, Twitter/X, Instagram, Facebook, YouTube and Reddit.
• Assist with running Nokia’s YouTube channel as part of the wider social ecosystem, including channel administration, community management, comment moderation, and community tab engagement.
• Manage community engagement across all platforms, fostering respectful, meaningful interaction, and driving positive sentiment.
• Moderate comments, conversations, and discussion threads, applying agreed governance, moderation standards, and escalation processes.
• Apply Nokia’s tone of voice, community guidelines, and brand standards consistently across social platforms.
• Work closely with Social Strategy Leads to align community activity with channel strategies, campaigns, and priority narratives.
• Collaborate with content teams, agencies, and regional teams to support smooth channel operations and execution.
• Monitor community sentiment and emerging trends, proactively identifying issues, risks, or opportunities for engagement.
• Track and report on community and operational metrics, including engagement, sentiment, response times, and recurring topics.
• Support crisis communication and reputation management activity in line with Nokia governance frameworks.
• Ensure all community activity complies with brand, legal, regulatory, and platform requirements.
• Stay up to date on platform changes, community features, and moderation best practices across major social channels.
• Key interfaces
• Global Digital Channels team
• Communications, Legal, and Corporate Affairs
• Customer teams
• External social media agencies
• Role requirements
• Deliver consistent, high‑quality community management across multiple global social platforms.
• Operate social channels in line with defined strategies, governance frameworks, and platform standards.
• Apply platform appropriate moderation and engagement approaches, including for high ‑ volume or discussion led environments such as YouTube and Reddit.
• Identify and escalate community issues, sentiment shifts, and potential risks in a timely and professional manner.
• Ensure compliance, consistency, and brand safety across all social interactions.

Key Skills And Experience

• You must have:
• 5+ years of experience in social media community management, channel management, or a related digital role.
• Hands‑on experience running and managing social media channels as part of a global or multi‑platform environment.
• Experience managing YouTube channels, including operational oversight, community engagement, and comment moderation.
• Experience moderating and engaging with high volume or discussion based communities, including Reddit or similar platforms.
• Strong understanding of social platform governance, moderation standards, and escalation processes.
• Excellent written communication skills with strong judgement around tone, nuance, and brand representation.
• Experience using social media management, moderation, and social listening tools.
• Strong organizational skills and the ability to manage multiple priorities in real time.
• Fluency in English (written and spoken).
• It would be nice if you also had:
• Experience working with global brands or in a multi‑market environment.
• Familiarity with reputation management, crisis response, or sensitive issue handling.
• Understanding B2B social media audiences and professional communities.
• Experience working with external agencies or distributed regional teams.
• Exposure to employee advocacy or executive social media environments.
• Additional language skills.

About Us