Site Supervisor (F&B / Housekeeping)
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Key skills for this role
About the Role
The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements. The role supervises third-party service providers (TPSPs), monitors service standards, and ensures adherence to KPIs, SLAs, and HSE policies.
Key Skills for This Role
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Job Summary
The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements.
The role supervises third-party service providers (TPSPs), monitors service standards, and ensures adherence to KPIs, SLAs, and HSE policies.
• Operations & Site Management
- Conduct daily site inspections and complete required checklists and reports (daily/weekly/monthly).
- Coordinate client event requirements and operational requests.
- Prepare snagging lists for pre/post events and pre-opening activities.
- Ensure smooth shift handovers during rotational duty schedules.
- Respond promptly to client requests and operational issues.
• Third-Party Service Provider (TPSP) Coordination
- Monitor and enforce Scope of Work (SOW) compliance for all TPSPs.
- Supervise TPSP staff attendance, deployment, and performance.
- Evaluate service delivery against KPIs and SLAs.
- Coordinate and inspect TPSPs under:
+ Housekeeping & Laundry
+ Security
• Maintenance & Asset Control
- Report and track repair and maintenance activities.
- Monitor preventive maintenance and waste management schedules.
- Maintain asset inventory records, storage logs, and movement tracking.
- Report discrepancies in assets and equipment.
• Compliance & Reporting
- Ensure compliance with Security, HSE, and company standards.
- Maintain confidentiality of sensitive business information.
- Provide operational updates to management as required.
Internal
Director of Hospitality, Senior Property Manager, Property Manager, Assistant Property Manager, Executive Housekeeper, F&B Manager, Fleet Manager, BOH Manager, HSE Department, Security Department, Facilities Manager
Qualifications & Experience
Degree or Diploma in Hospitality, Tourism, or Business Management
Experience
Hospitality, leisure, tourism, or property/facilities operations
Knowledge Areas
Housekeeping operations, food service standards, EFST/ADAFSA compliance, maintenance coordination, vendor management, HSE standards
Key Performance Indicators (Kpis)
- Completion of daily inspections and reports
- Maintenance reporting and follow-up effectiveness
- TPSP staffing and deployment accuracy
- Preventive maintenance and cleaning compliance
- HSE and security compliance
- Client satisfaction
Work Conditions
- Rotational shift work (morning, afternoon, night)
- High-demand, client-driven operational environment
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