Telephone Operator
Skills
About This Role
Salayel Hospitality is seeking a courteous, well-spoken, and guest-focused Telephone Operator to join our team. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.
Key Responsibilities
- Handle all incoming and outgoing calls in a professional and timely manner
- Provide accurate information about hotel services and facilities
- Direct calls to appropriate departments efficiently
- Take and relay messages clearly and accurately
- Assist guests with inquiries, requests, and wake-up calls
- Maintain a high level of confidentiality and service standards
Requirements
- Previous experience in a similar role within hospitality is preferred
- Excellent communication skills in English (additional languages are a plus)
- Pleasant voice and professional telephone etiquette
- Ability to work under pressure in a fast-paced environment
- Strong customer service mindset
- Basic computer knowledge
What We Offer
- Competitive salary package
- Professional work environment
- Growth and development opportunities within the company
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