Site Manager

Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.

Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.

Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.

Ensure all experiences run smoothly and on time with minimal disruptions.

Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed

Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.

Implement and uphold safety procedures to protect guests and staff.

Oversee compliance with all local, state, and federal regulations and requirements.

Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed

Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.

Prepare and deliver regular and accurate performance and budget reports to the Fever management team.

Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.

Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.

Oversee inventory control and reorder supplies, as needed.

Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).

Manage group bookings strategy and execution, including closing to inbound leads and conducting outbound lead generation efforts in the market. Oversee group bookings and drive increase in B2B and B2C attendance.

Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.

Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.

Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.

Act as the public face of the venue, ensuring brand consistency and excellence in execution.

Skills & Requirements

3-5+ years of experience in operations, hospitality, entertainment/attractions, or a related industry. Knowledge of or passion for live entertainment encouraged; experience in live events or theme parks is a plus!

Experience driving group sales, from responding to inbound inquiries to proactively pursuing new leads.

Good understanding of budgeting and expense control

Leadership and management skills, with strong oral and written communication.

Excellent planning and organizational skills; ability to manage multiple priorities simultaneously and keep work on track.

Friendly, energetic, and enthusiastic personality with the ability to problem-solve and think quickly on your feet.

Comfortable with technology and basic troubleshooting.

Able to stand for extended periods, reliably commute to the site, and work a flexible schedule including evenings, weekends, and holidays.

Proficiency in Google Suite (Sheets/Excel).

Strong commitment to equity, diversity, inclusion, and accessibility, with the ability and commitment to work with diverse groups across gender expression, race, sexual orientation, religion, ability, age, class, and immigrant status.

Competitive compensation package: base salary and performance bonus (total compensation approximately of 60.000 USD gross/year)

40% discount on all Fever events and experiences worldwide

Health and dental insurance

Wellhub membership

22 days annual leave

Real ownership and impact from day one in a high-growth global category leader

Professional and personal growth in a fast-moving, international environment

If you are interested in this role, please submit your resume.

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice