Shipping Coordinator

Overview

Shipping Coordinator

Shipping Documentation & Coordination

• Prepare airway bills (AWB), bills of lading (BL), delivery advice, and other shipping documents for outbound shipments.
• Ensure all shipment details, including sender/recipient information, product descriptions, and shipping instructions, are accurate and complete.
• Coordinate closely with logistics service providers, warehouse teams, and internal stakeholders to ensure smooth shipment execution.

Data Entry & Reporting

• Accurately enter shipment information into the company’s shipping, ERP, or WMS systems.
• Perform data extraction, validation, and clean-up before shipment processing.
• Maintain accurate records and reports for incoming and outgoing shipments.

Shipment Tracking & Monitoring

• Monitor shipment progress and delivery timelines to ensure on-time delivery.
• Track and follow up on shipment discrepancies, delays, or delivery issues.
• Provide shipment updates and tracking information to customers and internal teams when required.

Compliance & Documentation Control

• Ensure all shipping activities comply with customs regulations, Free Zone requirements, and company procedures.
• Keep updated with changes in shipping and logistics regulations.
• Maintain proper filing and archiving of shipping documents and records.

Issue Resolution & Customer Support

• Investigate and resolve shipment-related issues such as delays, missing shipments, or customs clearance challenges.
• Handle shipment inquiries and coordinate resolutions with logistics providers and relevant stakeholders.

Requirements

• High school certificate, Diploma, or equivalent qualification.
• Minimum 1–2 years of experience in shipping, logistics, or supply chain operations.
• Familiarity with courier, freight forwarding, or logistics operations.
• Experience preparing shipping documentation such as AWB and BL.
• Proficient in Microsoft Excel and logistics-related systems.
• Hands-on experience with WMS and ERP systems is an advantage.
• Knowledge of Free Zone operations and customs procedures is preferred.
• Strong attention to detail, coordination, and organisational skills.
• Good communication and problem-solving abilities.